Customer Service

Get in Touch

Our support specialists are ready to help you — personally.

Fastest response

Chat on WhatsApp

Connect with a Creelo product specialist instantly. Available Mon – Sat, 9 AM – 7 PM.

Average response time: under 5 minutes

Detailed queries

Send Us an Email

Write to us for bulk orders, partnership enquiries, or detailed product support. We respond within 24 hours.

Response time: within 24 hours

support@creelo.in

How Can We Assist You?

📦 Order & Delivery Support

Track your order status
Help with delayed or missing deliveries
Change delivery address (before dispatch)
Assistance with damaged, missing, or incorrect items

🔁 Returns & Refunds

Easy 7–30 day return windows
Free doorstep pickup
Replacement or refund assistance
Faster refund processing after quality check

🛍 Product Assistance

Help choosing the right product
Detailed information on features & specifications
Compatibility guidance
Warranty support based on brand policies

👤 Account & Payment Support

Login, OTP, and password issues
Failed or duplicate payments
Order confirmation not received
Support for coupons, offers & gift cards

Frequently Asked Questions

When will my order be delivered?

Estimated delivery dates are shown at checkout and in your order details. You can track your shipment anytime from "My Orders."

How do I return a product?

Go to "My Orders," select the item, choose a return reason, and we'll arrange a pickup from your address.

How long do refunds take?

Refunds are typically processed within 2–5 business days after the item passes quality checks.

What if I receive a damaged or wrong product?

Share photos with us via WhatsApp or email, and we'll arrange a replacement or refund immediately.

Can I modify my order after placing it?

Modifications are possible only before dispatch.

Still Need Assistance?

We're here to make your shopping experience smooth, simple, and stress-free.

Feel free to reach out anytime — we're happy to help!

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